Clear terms.
Clear working.

About these terms

These Terms & Conditions apply to consultancy services provided by ORSA GROUP LTD, company number 15316269, registered at 8 Shepherd Market, London, England, W1J 7JY.

In these terms, “ORSA GROUP LTD”, “we”, “us” and “our” refer to ORSA GROUP LTD. “Client”, “you” and “your” refer to the person or organisation engaging our services.

Our services are primarily intended for businesses seeking practical support with procurement activities and supplier management.

What we provide

ORSA GROUP LTD provides procurement and supplier management consultancy services for UK businesses.

Depending on the agreed requirement, services may include:

• supplier sourcing and initial supplier research;
• supplier evaluation and comparison;
• procurement process support;
• quotation review and comparison;
• purchasing coordination;
• supplier communication and relationship management support;
• procurement-related research and written recommendations; and
• general supplier administration and coordination.

The exact scope of each assignment will depend on the requirement discussed with the client and any written service confirmation provided by us.

How a service starts

Before work begins, we will normally confirm the relevant service requirement, scope, expected deliverables, timing and applicable charges.

A service arrangement may be confirmed through written correspondence, a service proposal, quotation, engagement confirmation or another written agreement between the parties.

The contract will consist of the agreed service requirements together with these Terms & Conditions and any other documents expressly incorporated into the agreement.

Information and cooperation

To allow us to provide the agreed service, the client is responsible for providing information and instructions that are reasonably necessary for the assignment.

This may include:

• supplier or purchasing requirements;
• relevant quotations or supplier information;
• business requirements and specifications;
• contact details needed for agreed coordination;
• required deadlines or internal approval requirements; and
• clarifications reasonably requested during the assignment.

Information supplied by the client should be accurate and complete to the best of the client’s knowledge. Delays caused by missing, incomplete or inaccurate information may affect the agreed delivery timetable.

Working and delivery

We will carry out agreed consultancy work with reasonable care and skill and in accordance with the agreed scope.

Unless another timeframe has been agreed, our standard consultancy outputs are normally prepared within 5–10 business days after the relevant scope and reasonably required information have been confirmed.

More detailed assignments may require 10–20 business days or another timeframe agreed with the client.

Written reports, recommendations, comparison information, procurement notes and other agreed outputs may be supplied by email or another agreed digital method.

Where a service depends on information or action from a third party, the timing of that third-party activity is outside our direct control.

Procurement information

Our consultancy may include supplier research, comparisons, quotation reviews, procurement observations or recommendations.

Such information is provided to support the client’s own commercial decision-making. The client remains responsible for deciding whether to appoint a supplier, place an order, accept a quotation or proceed with a purchasing arrangement.

Unless expressly agreed in writing, we do not guarantee supplier availability, supplier acceptance, pricing, stock levels, delivery performance, cost savings or any particular commercial result.

Information originating from suppliers or other third parties may change after it has been reviewed or communicated. Where appropriate, clients should confirm material commercial details directly before committing to a supplier arrangement.

Changes to the agreed work

If the client requests a material change to the agreed scope, we may review the effect on timing, resources and any applicable charges before proceeding with the additional work.

Additional work will normally be undertaken only after the revised requirement has been agreed.

Minor clarifications that remain within the original scope will normally be handled as part of the existing assignment.

Where a requested change substantially alters the original requirement, we may propose a revised service arrangement for the client’s consideration.

Cancellation and ending a service

A client may request cancellation or rescheduling of an assignment by contacting us using the details provided below.

Where work has not started, cancellation will normally be considered without charge unless a specific agreed service arrangement provides otherwise.

Where work has already started, the effect of cancellation will depend on the work completed, the agreed terms and any applicable legal rights.

Where statutory consumer cancellation rights apply, those rights will be respected. Depending on the circumstances, a consumer may have a 14-day cancellation period for a distance contract, subject to the requirements and exceptions provided by applicable law.

If a consumer expressly requests that a service begins before the end of an applicable cancellation period, the relevant statutory rules concerning services started during that period will apply.

Further details are set out in our Service Cancellation Policy.

Refunds and remedies

Where a refund is due under an agreed service arrangement or applicable law, it will be processed without undue delay and within the applicable statutory timeframe.

Where consumer law requires a refund to be made using the same means of payment used by the consumer, we will follow that requirement unless the consumer expressly agrees otherwise.

Nothing in these Terms & Conditions is intended to remove or reduce any statutory right or remedy that cannot lawfully be excluded or restricted.

Confidential information

Information provided by a client in connection with a consultancy assignment may include commercially sensitive information.

We will use such information only as reasonably necessary to provide the agreed services, administer the client relationship, comply with legal obligations or protect legitimate business interests.

We will not knowingly disclose confidential client information to unrelated third parties except where disclosure is necessary for the agreed service, required by law, required to protect legal rights, or otherwise authorised by the client.

Documents and materials

Unless otherwise agreed in writing, materials, templates, working methods and general resources developed or owned by ORSA GROUP LTD remain our intellectual property.

Subject to any applicable third-party rights, the client may use consultancy outputs specifically prepared for the client for its own internal business purposes.

Client-provided documents and information remain the property of the client or the relevant rights holder.

No right is granted to resell, commercially reproduce or distribute our general materials or proprietary resources unless we have agreed this in writing.

Data protection

Personal information will be handled in accordance with our Privacy Policy and applicable UK data protection requirements.

Where personal information is supplied to us by a client, the client should ensure that it has an appropriate lawful basis and authority to provide the information for the relevant purpose where required by law.

We will use personal information only for appropriate purposes connected with the service, administration, communication, legal compliance and legitimate business operations.

Responsibility

We are responsible for providing the agreed consultancy services with reasonable care and skill.

Our consultancy is intended to provide practical procurement and supplier management support. It does not replace the client’s own commercial, financial, legal, tax, regulatory or operational decision-making.

We do not accept responsibility for decisions made independently by a client or for the acts, omissions, pricing, performance, availability or contractual conduct of third-party suppliers.

Nothing in these Terms & Conditions excludes or restricts liability where such exclusion or restriction would not be permitted by law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

Where the client is a consumer, nothing in these terms is intended to remove or reduce the consumer’s statutory rights or remedies.

Third-party suppliers

Our work may involve information supplied by manufacturers, wholesalers, distributors, suppliers or other third parties.

Unless expressly agreed otherwise, ORSA GROUP LTD is not the supplier of the third-party goods or services being considered by the client.

Any contract formed between the client and a third-party supplier is separate from the consultancy agreement between the client and ORSA GROUP LTD.

Raising a concern

If you are dissatisfied with any part of our service, please contact us as soon as reasonably possible so that we can review the matter.

We normally acknowledge a service complaint within 3 business days. An initial review will normally begin within 5 business days after sufficient information has been received.

Straightforward complaints are normally targeted for an outcome within 15 business days. Where a matter requires additional investigation, we will provide an appropriate progress update.

Further information is available in our Complaints Policy.

Website information

We aim to keep information on this website reasonably accurate and current. Website content is provided for general information about our services and does not itself create a consultancy engagement unless expressly agreed.

Service availability, descriptions and general information may be updated from time to time. An agreed client service will not be materially changed solely through a website update after the service has been agreed.

External websites or third-party resources may be referenced for convenience. We are not responsible for the content or availability of websites operated by third parties.

Updates to these terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable requirements.

The version published on this website applies to future service arrangements from the time it becomes effective, unless a different arrangement has been expressly agreed with an existing client.

Changes will not remove or reduce rights that cannot lawfully be excluded or restricted.

Governing law

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory legal rights that apply to a particular client or service.

Where a dispute cannot be resolved through reasonable discussion, the courts of England and Wales will have jurisdiction, subject to any mandatory jurisdictional rights available under applicable law.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.